سياسة الاستبدال والاسترجاع - الضمان الذهبي

In Hala Al Oud, we are keen on your complete satisfaction, and we offer you a shopping experience supported by the Golden Guarantee that combines flexibility and transparency. Return or exchange conditions:* Within 7 days of receiving the order* Provided that the product is in its original condition and has not been opened or used. Free sample:We attach a sample with each order so you can smell the scent before opening the main product. Our goal is for you to choose with confidence, without the need to open the package.⚠️ In case the product is opened or the period is exceeded:* The value of the order will be deducted by the amount of usage* The customer bears the shipping costs for both directions. Customized products:Products made to order are non-refundable and non-exchangeable* except in case of a defect or damage in the product upon receipt. For any inquiry or return request, please contact us via customer service or WhatsApp.